Website Security & Cookie Statement

Website Security

In some instances, you may elect to send us information electronically via forms or email. Any information that you send us, is used internally by First State Bank for the sole purpose of fulfilling the request or for contacting you per your request. Please avoid sending any personal information, such as account number, balance information or personal identification numbers over the Internet unless the web page is secure. This can be determined by the padlock that will be displayed in the lower right corner of the page or looking for "https" in your browser's address area. If a padlock is present or you see "https", the page is secure. This measure will protect you against the possibility of identity theft and fraud.

Children’s Privacy

From our web pages, we do not knowingly collect personal information from individuals under the age of 13. We request that such individuals do not provide personal information through our website.

For more information about the Children’s Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov

Cookie Policy

First State Bank understands that your privacy is important to you and we are committed to being transparent about the technology we use.  This policy explains how and why we use cookies and other similar technologies.  The Cookie Policy should be read together with our Privacy Policy and Terms of Use.

By continuing to browse or use our Sites, you agree that we can store and access Cookies and Other Tracking Technologies as described in this Cookie Policy.

What are Cookies and Other Tracking Technologies?

A cookie is a small text file that can be stored on and accessed from your device when you use or visit any website or app that posts a link to this Policy.  Other tracking technologies work similarly to cookies and place small data files on your devices or monitor your website activity to enable us to collect information about how you use our sites.

How First State Bank uses Cookies and Other Tracking Technologies?

The cookies and other tracking technologies allows our site to identify you and your interests, to remember your preferences, and to track your use of our site. This helps us to better understand how many people use our site.

First State Bank may contract with third party service providers to track and analyze statistical usage and volume information from our site users.  These help us improve user’s experience, manage site content, and analyze how users navigate and utilize our site.  They may also send emails to users who have provided us with their contact information, to help measure and improve the effectiveness of our email communications, and/or to determine whether messages have been opened and links clicked on.

We use the following types of cookies and other tracking technologies:

Persistent Cookies are used to improve your experience of using our site. This includes recording your acceptance of our Cookie Policy to remove the cookie message which first appears when you use our site.

Session Cookies are temporary and deleted from your machine when your web browser closes. We use session Cookies to help us track internet usage as described above.

Web Beacons are graphic images (also referred to as “tracking pixels”) which may be placed on a website or in an email that alone or in conjunction with cookies compile information about your usage of or your interaction with First State Bank’s website or email.

The data collected by our site and/or through cookies placed on your computer will not be kept for longer than necessary to fulfill the purposes mentioned below. In any event, such information will not be kept longer than one year.

Our Cookies are used for the following purposes:

How do I refuse or withdraw my consent to the use of Cookies and Web Beacons?

Adjust your Internet browser settings on your device to reject all or some Cookies and to alert you when a Cookie is placed on your device.  However, these setting may affect your abilities on our site.  You may not be able to access or use certain parts or functionalities of our site.

If you want to remove previously-stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent our site from placing further Cookies on your device unless and until you adjust your Internet browser setting as described above.

You may avoid web beacons by configuring your email program to disable the functionality that enables remote images to load and by refraining from clicking on any links in the email message.

Contact Us

If you have any other questions about our Cookie Policy, please contact us at: 866-372-1275

Terms and Conditions for Chat

Introduction

This document outlines the Terms and Conditions ("Terms") governing the use of First State Bank’s chat service, which includes, chatbot,  cobrowsing and document sharing functionalities. By using this service, you agree to comply with and be bound by these Terms.

User Responsibilities

Users must be 18 years of age or older.

Users must provide accurate and lawful information when interacting via chat.

Users are responsible for maintaining the confidentiality of any shared documents and personal data.

Users must not use the chatbot for any unlawful, harmful, or abusive purposes.

Data Privacy

We are committed to protecting your privacy. Any data shared during cobrowsing or document sharing sessions will be handled in accordance with our Privacy Policy.

Data may be collected for the purpose of improving service quality, but will not be sold or shared with third parties without user consent.

Acceptable Use

Users must not upload or share documents containing malware, offensive content, or confidential information without proper authorization.

Cobrowsing must be used solely for collaborative and support purposes.

Any misuse of the service may result in suspension or termination of access.

Limitations of Liability

The chatbot service is provided "as is" without warranties of any kind.

We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the service.

We do not guarantee the accuracy, completeness, or reliability of any information provided by the chatbot.

Consent to Cobrowsing and Document Sharing

By using the cobrowsing feature, you consent to share your browser screen with our support agents or collaborators.

Modifications

We reserve the right to modify these Terms at any time. Continued use of the service after changes constitutes acceptance of the new Terms.

Contact

For any questions or concerns regarding these Terms, please contact us at 877-372-1275.