Effective November 18, 2020, all FSB branch lobbies will be open by appointment only. Visit our COVID-19 Update page to learn more.
Q. What is Card Guard?
A. Card Guard allows you to protect your debit card against fraud and theft by turning it on and off and set card limits based upon amount, type, location and merchant. Card Guard can help for budgeting, self-control, travel restrictions and security.
Q. Is Card Guard free?
Q. What do I need to use Card Guard?
A. To use Card Guard you need to:
Q. Does Card Guard work on Android and iPhones?
Q. How long does it take to turn off my debit card if I misplace it?
A. It takes only seconds to turn your debit card off and block further transactions.
Q. Once I find my card can I turn it back on again?
A. Yes. As soon as you find your card you can log back into the app and remove the block. This will allow your card to function as it did previously.
Q. What should I do if I lose my card?
A. If you lose your card, log into the app and choose “Block Card” to block your card. Once you’ve determined that your card is actually lost you can call us at 866-372-1275 to request a new card.
Q. How often can I use the on/off feature and the other Card Guard features?
A. You can use it as often as you’d like.
Q. If I get a new card will I have to update my card in Card Guard?
A. No. The card will automatically be updated in your profile.
Q. Can I block international transactions?
A. Yes. International transactions can be blocked using the “International” location control. Transactions will be limited to the United States. Regardless of the setting, please remember to contact Customer Service at 866-372-1275 when traveling.
Q. I set a region on the map. Does this mean I can only use my card exactly in this region?
A. The region shows the approximate area where the card can be used. Card Guard can typically map the transaction down to a zip code or city. If the city or zip code of the merchant overlaps with the selected region in the map, then the transaction can still go through. There are instances where a merchant location cannot be mapped down to a zip code or city, in which case Card Guard will default to a state-level match.