While we prepare for future enhancements, you may experience intermittent connectivity with Online and Mobile Banking during the following times:
Wednesday, July 18, 12AM to 6AM EST, and
Sunday, July 22, 12AM to 6AM EST.
That doesn’t look right, Jerry thought to himself as he reviewed the check presentments for his business account. Jerry, a First State Bank commercial customer, was startled to see on the report two checks with numbers that didn’t match any checks he wrote.
He called Barb, an Assistant Branch Manager at our Sterling Heights branch to explain his observation. “I suggest we place a stop payment on those checks,” Barb advised, “and we’ll keep an eye out for those check images to be available on Business Online Banking.”
That very day First State Bank’s security officer alerted Barb that someone had tried to open an account at another nearby bank with those very checks. When Barb told Jerry what had happened he was both relieved and amazed that the checks had been stopped before the crime was even attempted!
This prevention of fraud is actually similar to a service First State Bank offers called Positive Pay, which works seamlessly in similar situations – without the phone calls or stop payments. Barb was able to provide information about this service to Jerry and further provide him with tools to protect his accounts and keep them secure.