Important reminder: Text messages regarding First State Bank debit cards will only come from the short code number of 37268.
Additionally, they will have the text "First State Bank Fraud Center" within the message.
If you doubt a text you have received, please contact our Customer Service Center at 866-372-1275 or visit one of our branch locations
According to the National Council on Aging (NCOA), up to five million older Americans are abused each year. One type of elder abuse is elder financial abuse, the misuse or withholding of an older adult’s resources by another person. First State Bank is implementing a process to assist with identifying elder abuse and providing next-level protection for its customers.
Customers may designate someone as a “Trusted Contact Person.” The trusted contact person is intended to be a resource for First State Bank in administering inquiries to an individual’s accounts and protecting their assets and responding to possible financial exploitation.
Examples of reasons that the trusted contact person may be contacted:
A Trusted Contact Person Authorization Form must be completed to give First State Bank and its associated persons permission to contact the stated trusted contact person. This form does not authorize in any way, the trusted contact or other individuals’ permission to conduct transactions in said accounts. Visit a First State Bank branch near you to complete a Trusted Contact Person Authorization Form.